Get Rebates Trading Forex

Home   About us   About Rebates   Why Cagco    FAQ  Open an Account    Risk Disclosure

Frequently Asked Questions

Table of Contents

1. General Questions about Rebates ... ?
2. Questions about CMC Markets ... ?
3. Questions about CMS Forex ... ?
4. Questions about FINI FX ... ?
5. Questions about FXCM ... ?
6. Questions about Gain Capital ... ?
7. Questions about IFX Markets ... ?
8. Questions about IKON Global Markets ... ?
9. Questions about Forex Liquidity ... ?

General Questions about Rebates ... ?

1. Why do I have to go through you to receive rebates? Why cant I just sign up directly with my existing broker?

We are willing and able to give rebates to our clients because we receive compensation for referring you to your FCM broker. A portion of that compensation goes directly back to the Clients of CagCo Trading Inc.

2. Does it matter which currency pairs I trade?

No, not at all.  You collect the same rebates regardless of currency pairs traded.

3.  Which platform should I use?

The choice of platform is entirely up to you.  The rebates are such that you will receive $4.00 for every standard contract traded, and  40 cents per mini contract traded.

4 What exactly do I need to do to receive my rebates?

Simply follow the steps to the Enhance Your Plan Rebate Program.  First select a platform, Second sign up for a live account through this site (Cagco Trading Inc MUST be indicated as the referring broker), third begin trading Forex, and finally collect your rebates.

5.  What if I have other questions?

Call us, email us, or fax us your questions.  At CagCo Trading Inc. we will give you more because we think more of you as a client than other firms. (no matter how much you trade) The founder of CagCo Trading Inc. has 30 years experience in the trading business and is able and willing to openly discuss trading strategies with all clients.  NFA member since 1981 - NFA #0071233

Back to Top

CMC Markets FAQ

 Frequently Asked Questions

Costs

How is Financing Charged and Calculated?

Spot positions that are rolled over will incur financing based upon the interest rate differential between the two applicable currencies. The interest rate applied is ‘TomNext’ which is an abbreviation for ‘Tomorrow’ or the ‘Next’ business day because the first value date is tomorrow or the next business day. The TomNext price reflects the applicable interest rate between Tomorrow/Next and the ‘Spot value’ date.

At (17:00) 5:00pm EST (Standard FX market Value-Date change time) each day CMC Markets will settle all Spot positions by closing the trade at the current market rate and re-opening it for the following day’s Spot date at a rate that will reflect the interest rate differential.

Trading

Does CMC Markets trade in "lots"

At CMC Markets we do not force you to trade in lots but rather allow you to trade in any particular currency amount that suits your trading or hedging needs. Ex: $10,000 USD of USDJPY or ¥ 1,234,567,890 JPY of USDJPY or $ 123,456 USD of EURUSD.

What is the minimum deal size?

You may trade in any specific amount above our mimimum USD $10,000 (or equivalent).

What are the margin requirements?

Spot FX and FX Forwards are margined at 1% both intraday and overnight.

Does CMC Markets give trading advice?

CMC Markets provides an execution only service. We are able to provide factual information upon request but are not authorised to give direct or indirect trading advice.

How do I calculate P&L with CMC Markets Trading?

Calculating P&L in Forex Trading.

Opening an Account

Who do I deal with at CMC Markets?

CMC Markets has a number of dealers trading on the internet and the telephone. When you open your account you will be provided with a log on for the trading software and the telephone number for the relevant desk.

Does CMC Markets offer credit accounts?

No. CMC Markets only opens deposit accounts.

How can I apply for an account?

There are three ways to apply for an account:

1.                      Complete an online application on our website.

2.                      Request an application form on our website.

3.                      Telephone the sales department at (866) 367-3987 to request an application and ask any questions to a member of the sales desk.

What is the minimum deposit to open an account?

A minimum deposit of $2000 is required to open a CMC Markets account.

Order Types

What is an "If-Done" order?

An ‘If-Done’ order, also known as a ‘Contingent order’, is linked to an existing pending order. To place an ‘If-Done’ order you would first place a Limit or Stop order, usually to open a position. The ‘If-Done’ order will lie dormant until your initial Stop or Limit order has been filled. At this point it will come into existence and show as ‘pending’, awaiting execution in your order blotter.

What is an "OCO" order?

An ‘OCO’ order is an order where ‘One (order) Cancels the Other (order)’ and commonly consists of a Stop-Loss and Limit order placed on either side of the current prevailing market price. An ‘OCO’ order is generally used to close an open or existing position. For example: An ‘OCO’ would be used with an existing long position where a ‘Stop-Loss order’ would be placed below the market to limit the loss on a trade, and a ‘Limit order’ would be placed above the market to take profit. When one order is executed, the other is automatically cancelled, hence ‘one cancels the other’ (OCO).

Risk Warning

Foreign Currency trading carries a high degree of risk and may result in serious financial loss. Foreign Currency trading is not suitable for everyone. CMC Markets is remunerated for its services from the spread between the bid and ask prices. In situations where third parties introduce customers to CMC Markets commissions may be charged or compensation provided through the bid and ask spread.

This publication is intended to be used for information purposes only and does not constitute investment advice. CMC Markets (US) LLC is registered as a Futures Commission Merchant with the Commodity Futures Trading Commission and is a member of the National Futures Association.

The pricing on EUR/USD, USD/JPY and USD/CHF is available to US clients with a valid US residential address only. Spreads on all other currency pairs remain the same.

Back to Top

CMS Forex FAQ

1. What’s the difference between a demo and a live trading account?
Demo and Live trading accounts are the same, except that in Demo accounts, you are not trading any real capital. Additionally, in demo trading, you may find that most of the trades skip the "Pending Orders" window and immediately appear in the "Open Position" window. In live trading, all orders first appear in the "Pending Orders" window. After confirmation from the dealer that this price exists, the trader's order will appear in the "Open Positions" window. If the price changes, the trader will see a popup window with the new price. To confirm or to cancel this order, the trader should right-click on the price in the "Pending Orders" window for a menu and then choose the appropriate selection to accept or to reject the price and cancel this order. Live accounts are also connected to dedicated and more robust servers, separate from the ones used by Demo accounts.

2. Why do I get the following error message when I submit my Demo registration form?

Error 500--Internal Server Error. The server encountered an unexpected condition which prevented it from fulfilling the request.

This message means that our server is temporarily down for maintenance. Please try to register again and if you continue to receive an error contact us again and we will register for you.  

3. What are your commissions and fees?
CMS charges no commission on your trades; we are compensated through the Bid and Ask prices or spread of a given currency pair. We may charge a fee for fund withdrawals. Please see Withdrawal of Funds for more information. Please be aware that the bank you deal with may be charging fees on your deposits or withdrawals. CMS has no control over any applicable bank fees.

4. How does CMS determine its prices?
Most if not all retail brokers quote prices based off of price discovery of the inter-bank market. At CMS we run several data feeds from our counterparties though algorithms to extract what we believe are the most accurate prices. As a market maker, CMS can quote any given price on any given currency pair. Obviously, doing so would not be in CMS' best interest, but it is important to note that we along with other retail brokers (Future Commission Merchants) make the market in FX.  

5. What is the maximum lot size per order at CMS?
The VT platform will allow you to place an order up to 99 lots in size. If you want to place an order larger than 99 lots, you must call our dealing desk and place the order by voice. Ultimately, we limit your execution volumes by your available trading margin.  

6. Will my funds on deposit be safe?
CMS is a registered Futures Commission Merchant (NFA ID #0313199), regulated by the Commodity Futures Trading Commission (CFTC). As an FCM, CMS must uphold the highest standards and business practices and is subject to strict financial requirements and reporting regulations. Interested parties can visit the NFA web site at any time to review CMS’s standing as an NFA member.

7. Is CMS FDIC insured?
Unused funds for CMS traders are not held in a FDIC insured account for the following reasons. Only retail depositors are FDIC insured for deposits up to $100,000 USD. CMS has a corporate account with JP Morgan Chase. Our corporate account consists of all funds held by CMS clients inside the United States of America; the total value well surpasses $100,000 USD.  

8. How much money do I need to open an account?
The minimum amount to open an account is just 200 USD, 200 EUR, 300 AUD, 300 NZD, 300 CAD, 150 GBP, or 25,000 JPY.

9. How do I open a Live account?
Customers applying for an individual or a managed account may complete the online application here. Follow the instructions on the screen. Print out the last page, sign it, and submit it along with any other specified required documents by fax or email to CMS.

For all other account types, fill out a paper application. Download the appropriate forms here depending on what type of account you want. You may be asked to submit additional documentation for the purpose of verifying your identity as part of our anti-money laundering efforts.  

10. How do I know if my account has been opened?
Once your account has been opened, you will receive an email from CMS with instructions for logging in, as well as instructions on how to fund your account.  

11. I am a resident of Sanctioned Country. Why can’t I open an account with CMS?
If you are a resident of one of the sanctioned countries or territories listed by the Office of Foreign Assets Control in the U.S. Treasury, then CMS may be prohibited by law from doing business with you. Please visit http://www.treas.gov/offices/enforcement/ofac/index.shtml for more information.  

12. How do I fund my account?
Once your account is opened, CMS will email you instructions on how to fund your account. We accept funds by check, wire transfer, or PayPal. You may also read about depositing funds here.  

13. When will my funds be posted to my account?
Your funds will be posted within 1-2 business days if sent by wire transfer, 8-10 business days if sent by check (once we receive it), or 3-4 business days if sent by PayPal.  

14. How do I withdraw money from my account?
To withdraw money from your account, you must fill out and submit a withdrawal request form. Once received, your request will be processed within 2-3 business days. Please note that funds may be withdrawn by the signatory of the trading agreement alone. If it is a joint account, then both account holders must sign the withdrawal request. No third party payments are allowed. Additionally, funds may be withdrawn by Check only if the account holder resides in the United States or Canada. Certain withdrawal fees may apply. Please visit Withdrawal of Funds for more information.  

15. What happens to my open positions at the end of the trading day?
CMS automatically rolls over all open positions to the next date at 5 PM EST for settlement. Rollover involves exchanging the position being held for a position expiring the following settlement date. For example, for trades executed on Monday, the value date is Wednesday. However, if a position is opened on Monday and held overnight, the value date is now Thursday. The exception is a position opened and held overnight on Wednesday. The normal value date would be Saturday, but because banks are closed on Saturday the value date is actually the following Monday. Due to the weekend, positions held overnight on Wednesday incur or earn an extra two days of interest. Trades with a value date that falls on a holiday will also incur or earn additional interest.

CMS clients can earn interest on rollovers, depending on the direction of their positions and interest rate differential between the two currencies involved. For instance, the primary interest rates in Great Britain are much higher than in Japan, so if you buy GBP, you will earn interest at 5 PM EST time. On the other hand, if you sell GBP in this currency pair, you will pay interest at 5 PM EST time.

16. What are your trading hours?
Dealing services are offered from 5 p.m. EST Sunday, until 4 p.m. EST Friday with no exception for country-specific holidays unless a special notice is given in advance to our customers. The market is closed from 5 p.m. EST on December 24 to 5 p.m. on December 25, and from 5 p.m. on December 31 to 5 p.m. on January 1.  

17. Can I place orders over the phone?
Yes, you can place trades over the phone. Please read Emergency Procedures to learn how.  

18. Can I place a trade via email?
No, we do not allow our customers to place trades via email. In the case of an emergency, you may place trades over the phone.

19. How do I change my money manager? May I revoke an old power of attorney?
The procedure to switch money managers is quite straight forward and can be concluded within several business days. CMS only requires that you complete a new Limited Power-of-Attorney. This document must also be signed by your new trading agent, and sent to us by mail or fax. The Power-of-Attorney also can be scanned and sent by e-mail to account@cms-forex.com.  

20. Can CMS tell me when to buy or sell a currency?
CMS does not make recommendations, offer opinions or advise customers on their individual trading accounts. However, CMS does provide news, commentaries and research material including “Daily Market Commentaries”, “Market News” and “FX Thoughts of the Day”. We also provide additional market insight through “Market Analysis”, “Trading Signals and Forecasts” and “Useful Market Information”.  

21. What is hedging? How do I place a hedge order?
Once a position is already established, you have the ability to take the opposite side by clicking the “Hedge Box”. As opposed to closing out the position you now have an opportunity to lock in a profit or a even a loss. Hedging is a very useful tool for those traders that know how to use it properly. Hedging an open position involves placing an exactly opposite trade. Normally, the opposing trades cancel each other out, closing the position. But with our hedging feature, both trades remain active. For example, let’s say you bought GBP/USD. You can hedge your position by selling GBP/USD. Both will remain separate active positions, rather than canceling each other out. Hedging gives the trader upside potential, whichever direction the market heads. It is important that you fully understand how hedging works and how to properly use it before placing any hedge orders. Hedging is an additional feature we have added for the benefit of our clients, and is by no means a required action. No additional margin is requested for hedging positions.

22. Do I need a broadband Internet connection to trade with CMS?
You are not required to have a broadband connection; dialup connection may be used. However, CMS and Visual Trading Systems strongly recommend using a high speed internet connection for optimal performance.

23. Can I trade with CMS if I am not using my home computer?
You may trade with CMS from any computer with an Internet connection and which has the VT Platform installed.

24. Can I use VT on my Apple Macintosh computer?
Unfortunately, the Visual Trading System does not operate on Apple Macintosh operating systems.

25. What are the minimum system requirements for running VT?
Below you will find system requirements for the Visual Trading System.

Minimum System Requirements:
• Pentium class (or similar chip) running at 166Mhz or higher.
• 128MB RAM.
• Monitor Resolution should be set to 1024x768.
• Windows 98/NT/ME/2000.
• Internet Explorer 5.0 or Netscape v6.x. If you are using AOL, we recommend that you configure AOL to use Microsoft Internet Explorer for web browsing.

Recommended System requirements:
• Pentium II or Celeron class running at least 300Mhz or higher
• Monitor that supports 1024x768 with a color depth of 32 bits (16,777,216 colors) or higher resolution.
• 128MB RAM for Windows 98/2000, and 256MB of RAM for Windows NT.
• A fast Internet connection is vital for currency trading. We recommend that you install DSL or cable modem.

Disclaimer: Cagco Trading Inc. is compensated with part of the pip spread.  There is as much risk associated with forex trading as there are rewards.  The more leverage used, the more risk and rewards get enhanced. CagCo Trading Inc Is not in any way responsible for trading platform malfunction or internet connection failures, delays or distortions.  Trade currency pairs ( Forex ) at your own risk of lose.

Back to Top

FINI FX FAQ

Who We Are

FINI FX, a privately held company headquartered in Irvine, California, is a registered Futures Commission Merchant (“FCM”). We currently specialize solely in the FX spot market and act as counterparties to retail forex spot transactions. FINI FX owns and operates its proprietary currency-trading platform ‘FINI FX Pro’ and provides educational programs in the foreign currency market. Our NFA ID is 0346751.

Our Foundation

FINI FX foundation is laid on over 4 years of R&D work resulting in one of the most easy to use internet-based platforms designed for currency exchange operations in the FX spot market. This software took over 800,000 lines of exclusive code and the work of many programmers to develop.

Mission Statement

By providing our trading clients with the most customer-focused, reliable and secure foreign currency trading platform, FINI FX demonstrates our commitment to create long-term value for all stakeholders through superior financial performance. Also, by fostering a corporate culture based upon the highest levels of teamwork, integrity and efficiency, our entire staff exemplifies our dedication to the development of a customer supportive service environment.

Corporate Governance

Our Board of Directors (the “Board”) is responsible for directing and providing oversight of the management of our businesses in the best interests of all the stakeholders and consistent with good corporate citizenship practices. In carrying out its responsibilities, the Board selects and monitors the activities of senior management, provides oversight for financial reporting and legal compliance, determines our governance principles, and implements our governance policies. The Board works closely with management in establishing our operating values and code of conduct and in setting strategic direction and priorities.

Disclaimer: Cagco Trading Inc. is compensated with part of the pip spread.  There is as much risk associated with forex trading as there are rewards.  The more leverage used, the more risk and rewards get enhanced. CagCo Trading Inc Is not in any way responsible for trading platform malfunction or internet connection failures, delays or distortions.  Trade currency pairs ( Forex ) at your own risk of lose.

Back to Top

FXCM FAQ

Mini Trading Account

Answers to Frequently Asked Questions

How can FXCM offer smaller trading sizes?

Smaller trade sizes pose several challenges to foreign exchange firms. There are two primary issues that have prevented firms from offering smaller trade sizes: high labor costs and risk management. To offer smaller trade sizes, most firms would have to hire more dealers, which would make the cost exorbitant. The FXCM Mini account features automatic execution for most accounts. All trades are executed without human intervention (just like a demo account). This keeps labor costs low. The second issue is risk management. The smaller size trades offered on the FXCM Mini account are difficult to offset in the broader market. FXCM has developed a proprietary risk protocol for the FXCM Mini, which involves aggregating volume into sizes that can be offset in the broader market.

What is the difference between the FXCM Mini account and a regular account?

The FXCM Mini account is designed to introduce traders to the excitement of trading currencies online and for those with limited investment capital. With a Mini account, you trade using the same platform as our regular traders. With as little as $300, a trader can open a FXCM Mini account and begin trading foreign exchange with FXCM. On the Mini trading platform all trades are executed in standard sizes of 10,000 base currency per one lot, 1/10th the size of a regular account. The smaller trade sizes enable traders to take smaller size risks.

How does the Margin Call work?

If the equity balance in your account falls below the margin requirement of 1/2% per lot, a margin call will be generated. In the event that an account exceeds its maximum allowable leverage, ALL open positions will be liquidated immediately, regardless of the size or the nature of positions held within the account. For example, a FXCM Mini account with 8 lots in open positions would need to have 1/2% of the total position value in account equity. If the account equity falls below 1/2% of the position value due to floating trading losses, the entire 8 lots would be liquidated at market price. Clients are not notified prior to the liquidation of their positions.

Do you Charge a Commission on the Mini account?

No. FXCM charges no commission or transaction fees to trade an FXCM Mini account. As the leading player in online currency trading, FXCM receives and is able to pass on the benefits of size to our clients. FXCM is compensated for its services through the bid-ask spread.*

How Do I Switch from a Regular Account to a Mini account?

In order to change from a regular account to a Mini account, or a Mini account to a Regular Account, you can request a change of account type through MYFXCM.   Login to MyFXCM.com

*FXCM maintains fixed spreads during normal market conditions. Additionally, FXCM offers a "No Dealing Desk" execution option. Clients may be able to select this option or be placed on it at FXCM's discretion. The "No Dealing Desk" option does not provide fixed spreads, nor are there any guarantees regarding slippage.

Back to Top

Gain Capital FAQ

What are your commissions and fees?
GAIN does not charge commissions. Prices quoted are inclusive of our normal dealing spreads, which are Interbank dealing spreads or less on all major currencies, including US Dollar, British Pound (Sterling), Japanese Yen, Euro, Swiss Franc, Canadian Dollar, and Australian Dollar. As a market maker, GAIN Capital is compensated for its services through the bid/ask spread. 

What are your trading hours?
GAIN traders are available 24 hours daily from 5:00pm EST Sundays through 4:30pm EST on Fridays, including most U.S. Holidays. 

What's the difference between the demo and the live trading platform?
The only difference is that there is no capital at risk when trading on the demo system. GAIN's demo system is fully functional and, more importantly, the bid/ask rates available in the demo system are the EXACT rates available to our live trading clients. The demo allows you to see firsthand the consistent Interbank dealing spreads offered by GAIN and sample the ability to deal instantly from live, streaming quotes. 

How do I open an account with GAIN?
There are three convenient ways to open your GAIN Capital account. 

The fastest account opening method available. Complete and submit your application online. 

Select your account type to receive a complete application in PDF format, along with easy to follow instructions. Adobe Acrobat Reader is required to view PDFs. 

Or call us at 1.866.GAINSALES (424.6725) 

There are three convenient ways to fund your GAIN Capital account:

How do I clear the cache for Internet Explorer?

1.       Exit out of the browser by closing all open Internet Explorer windows.

2.       Click on "Start", then click on "Settings" (Windows 98/2000), then "Control Panel."

3.       Click "Internet Options."

4.       In the general tab section, click on "Delete Files" then "OK."

5.       Then click "OK" to close the settings box.

How do I change my screen resolution to 1024x768?

To change the resolution setting, Click the "Start" button (on your desktop), choose "Settings", select "Control Panel", double click "Display", and select the "Settings" tab. Depending on which Windows operating system you have, an area of the screen before you will be labeled as the "Screen Area" (Windows 98, 2000, or XP), "Desktop Area" (Windows 95 or NT), or "Display Area". Within that area of the screen, move the slider bar to read "1024 by 768 pixels".

If you cannot set your resolution to at least 1024 x 768, although you will be able to access the functionality of the GAIN trading system, the screen shown within your browser will not look the same as the screen shown on the first page of the User Guide. Furthermore, the lower your resolution is set, the more difficulty you will experience in using various parts of the GAIN trading system screen.

What operating systems are supported by the FOREXTrader platform?

Windows: 95OSR2, 98, ME, NT, 2000, and XP are all supported.

Macintosh: OS X (10.1 or higher)

What are the system requirements for accessing FOREXTrader

Windows:

· Internet Explorer v5.x or higher, Firefox v1.x
· Jave Runtime Environment v1.4.2_08 or higher
· Processing speed of 1Ghz or higher
· Monitor resolution set at 1024x768 or higher
· Windows 98/2000/XP
· 256MB of RAM

*AOL users: AOL users can connect to the Internet with AOL, but must use Internet Explorer v5.0 or higher to access FOREX.com's trading system.

Macintosh:

· Safari
· Processing speed of PowerPC G4 500 Mhz or higher
· Monitor resolution set at 1024x768 or higher
· OS X (10.1 or greater)
· 256MB of RAM

How do I clear my JAR cache?

1.       Click on the Start Button

2.       Click on Settings (Windows 98/2000 Only)

3.       Click on Control Panel

4.       Click on the Java Plugin Icon

5.       Click on the "Cache" tab, then click on "Clear Cache."

6.       Hit "OK", then close out the window and the control panel.

I can't login/see rates in the FOREXTrader platform?

If you see no rates at the top of the trading platform, or receive an error message like "Connection Not Available", you have a firewall that restricts traffic over certain ports. Firewalls may cause connectivity issues, affect access to the live rates, and charting on the platform. If a firewall is installed, you will need to modify it to allow traffic on the following ports with a TCP protocol:

Click on your firewall for instructions:

NOTE: Adobe Acrobat required to view instructions.

Corporate Users: Most corporate users access the internet through a firewall. This is most likely the reason you cannot see rates. Contact your network administrator if you wish to access our trading software via your corporate network.

Please note, we do not support operation behind a proxy at this time.

What are the system requirements for accessing FOREXTrader.web?

You should be using Internet Explorer v5.x or higher

Your PC Setup should be:
· Processing speed of 500Mhz or higher
· Monitor resolution set at 1024x768 or higher
· Windows 98SE/ME/2000/XP
· 128MB of RAM for Windows 98SE/ME; 256MB of RAM for Windows 2000/XP

Internet Connection:
· 56Kbps or higher
*AOL users: AOL users can connect to the Internet with AOL, but are recommended to use Internet Explorer v5.0 or higher to access FOREX.com's trading system.

I don't see anything when I click on the FOREXTrader.web login button?

If you see no rates at the top of the trading platform, please try the following steps.

Before doing any of these steps, make sure you've closed out all previously open Internet Explorer windows, then open a new copy.

1) Check your Internet Security settings.

Your internet security settings may be set on "High" or "Custom Level" which is restricting you from receiving the rates.

In Internet Explorer, click on the "Tools" option at the top of the window, adjacent to your "Favorites". Click on "Internet Options". There is a tab labeled "Security", click on it. Then you should see a button labeled "Default Level". Click on that, then click on "Apply", and then "OK".

After you do this, try to log into the trading platform on our home page. You should see a window that looks like this:



Click on the "Yes" button to install our software, and then you should be able to see rates. If you do not get this box, please continue onto step 2.

2) Install the Microsoft VM

The Microsoft VM is necessary to receive our rates, it is a software component that usually comes with Windows but sometimes is omitted. To install it, click on this link:

http://www.efxnow.com/jre/msjavx86.exe

When the dialog box opens up, click on "Open" or "Run This Program From Here" and click OK, depending on your version of Internet Explorer.

After the download, which will be from 1 minute to 10 minutes depending on your Internet Connection, click "Yes" to install the software. You will then be prompted to restart your machine. If you see the box labeled in the screenshot above, but still don't get rates, continue onto step 3.


3) Update your copy of Internet Explorer

Older copies of Internet Explorer have problems with our platform since it requires a high level of complexity to achieve interactive trading. This is a free download, and can be started by visiting here:

http://www.microsoft.com/ie

Click on the "Download Now" link in the center of the page.

This will be a long process, so you should allot about 1-2 hours of time for your machine to complete this process, followed by a restart. Then try to log into the trading platform from our homepage.

If you see the screen above, but still don't see rates, step 4 is the most likely answer.

4) Firewall Modification

If you have a firewall that restricts traffic over certain ports, you need to modify it to allow traffic on the following ports via TCP:

Click on your firewall for instructions:

NOTE: Adobe Acrobat required to view instructions.

Corporate Users: Most corporate users access the internet through a firewall. This is most likely the reason you cannot see rates. Contact your network administrator if you wish to access our trading software via your corporate network.

Please note, we do not support operation behind a proxy at this time.

How do I access FOREXTrader.wireless?

Fast track URL=http://wap.gaincapital.com

Please note that you must have an existing service contract with a cellular phone company and an Internet-enabled mobile device to access FOREXTrader.wireless.

Have your User ID and password ready to access real-time FX rates, news and commentary, and your GAIN Capital trading account. Remember to bookmark the site for future reference!

FOREXTrader.wireless is compatible with over 80 Internet-enabled devices. For a complete list of supported devices, Call us at 1.866.GAINSALES (424.6725)

Trading foreign currencies is a challenging and potentially profitable opportunity for educated and experienced investors. However, before deciding to participate in the Forex market, you should carefully consider your investment objectives, level of experience and risk appetite. Most importantly, do not invest money you cannot afford to lose.

There is considerable exposure to risk in any foreign exchange transaction. Any transaction involving currencies involves risks including, but not limited to, the potential for changing political and/or economic conditions that may substantially affect the price or liquidity of a currency.

More over, the leveraged nature of FX trading means that any market movement will have an equally proportional effect on your deposited funds. This may work against you as well as for you. The possibility exists that you could sustain a total loss of initial margin funds and be required to deposit additional funds to maintain your position. If you fail to meet any margin call within the time prescribed, your position will be liquidated and you will be responsible for any resulting losses. Investors may lower their exposure to risk by employing risk-reducing strategies such as 'stop-loss' or 'limit' orders.

There are also risks associated with utilizing an internet-based deal execution software application including, but not limited, to the failure of hardware and software. GAIN employs back up systems and contingency plans to minimize the possibility of system failure, and phone trading is always available.

Back to Top

IFX Markets FAQ

How can I contact technical support?

Technical Support:
1-617-778-2288
techsupport@cbfx.com

Please send an e-mail with the following details:
  •  Name
  •  Phone number (with country code) and time-zone/country if you wish to be contacted by phone for support in English.
  •  Account # (located on the Account Information window in the trading platform)
  •  Username (find this in the original registration e-mail sent to you)
  •  Are you attempting to login onto a demo account or live account?
  •  Which version of our platform are you trying? Windows / Java
  •  What type of internet connection do you have? DSL / Cable Modem / Dial-up
  •  What operating system are you running? Windows XP / Windows 2000 / Windows 98 / Mac OS
  •  Are you attempting to run the application in an office environment? Does your office network have a firewall? If so, please contact your network administrator before contacting us.
  •  What is the nature of the problem? Please provide us with a step-by step description of the problem. Please tell us any error messages you are getting from the software. It is often helpful to send us a screen shot of the problem attached to your email.

We will respond to your e-mail as promptly as possible. If you feel the problem would be better resolved over the phone, please contact us Monday-Friday 9:00am-5pm (EST).

I tried to login with the ID & password you sent to my e-mail address but I get the error message "Access Denied" or “Wrong Login Name or Password.” What is the problem?

Usernames and passwords are case sensitive, so make sure the capitalization is correct. Another common problem is using the reporting login ID rather than the trading login ID when trying to access the live trading platform. If you were sent two logins, please make sure you are using the correct one: either trading or reporting. Also, make sure you are selecting the correct account type when using the Windows version of the trading platform. Use “Real” in the login box rather than “Demo” if you have opened a live or institutional account.

Please follow the directions below depending on the method you access the trading platform. If, after following the steps below, you still get errors trying to log in, it is possible you are entering the incorrect information. If you believe this is the case, follow the steps here and send an e-mail to techsupport@cbfx.com.

Demo Users (Windows version):

After you have installed the software with “CBFX” as your registration code, double-click the “ICTS-WinTrader” icon on your desktop. The system will ask you for the user ID and password that was sent to your email address. Make sure you select the account type “demo” in the login box.

Demo Users (Java version):

Go to www.cbfx.com and click on “Demo Login” on the right side of the webpage. On the next page, click “Java Based.” The system will open a Java applet asking you for the username and password that was sent to your email address.

Live Users (Windows version):

After you have installed the software with “CBFX” as your registration code, double-click the “ICTS-WinTrader” icon on your desktop. The system will ask you for the user ID and password that was sent to your email address. Make sure you select the account type “Real” in the login box. Please note that if your account is managed by another party, please see “Reporting Login” below.

Live Users (Java version):

Go to www.cbfx.com and click on “Live Login” on the right side of the webpage. On the next page, click “Java Based.” The system will open a Java applet asking you for the username and password that was sent to your email address. Make sure you use the trading login, not the reporting login.

Reporting Login for Live Users:

Go to www.cbfx.com and click on “Live Login” on the right side of the webpage. On the next page, click “Regular Account Reports.” The system will open a Java applet asking you for the username and password that was sent to your email address. Make sure you use the reporting login, not the trading login.

Institutional Users (Windows version):

If you have been sent an e-mail explaining that you will be logging into the institutional server, please use these instructions. Otherwise, use the “Live” instructions above.

If you have previously registered the software using “CBFX” as the registration key, please install the software again using “IFX” You do not need to uninstall the old version. You can download the software from www.cbfx.com under the “Institutional Login” link.

 To access the platform, double-click the “ICTS-WinTrader” icon on your desktop. The system will ask you for the user ID and password that was sent to your email address. Make sure you select the account type “Real” in the login box. Please note that if your account is managed by another party, please see “Reporting Login” below.

Institutional Users (Java version):

Go to www.cbfx.com and click on “Institutional Login” on the right side of the webpage. On the next page, click “Java Based.” The system will open a Java applet asking you for the username and password that was sent to your email address. Make sure you use the trading login, not the reporting login.

Reporting Login for Institutional Users:

Go to www.cbfx.com and click on “Institutional Login” on the right side of the webpage. On the next page, click “Regular Account Reports.” The system will open a Java applet asking you for the username and password that was sent to your email address. Make sure you use the reporting login, not the trading login.

Changing your password (Trading account)

1. Log into the Java or Windows “ICTS Wintrader”.

2. Once the platform has loaded click on the “File” menu and click “Change Password”. (Figure 1.1)

3. Pop up message appears as seen in “Figure 1.2”.

4. Type your existing password in the “Current password” text field.

5. Type your new password in the “New password” and “Confirm password” text fields.

6. Click “Apply” once you have finished.

System Requirements

WinTrader
Windows 2000/XP
P4 1.6 Ghz
512 MB RAM

Java Trader
J2SE v1.4
P4 1.6 Ghz Equivalent
512 MB RAM
Java is a Multi-OS Compatible language.

Differences:

WinTrader: Optimized for use on Windows 2000/XP systems; Performs faster and more efficiently than the Java Trader. Also makes better use of System Resources such as Memory, CPU.

Java Trader: Allows usage of the Trading platform on multiple OS's such as Linux, Macintosh, etc. Also, in the case of issues working with the Windows Version, can use this as a workaround.

Installation Process

1. Click on Customer Login, Institutional Login, or Demo Login depending on which type of account you have.

2. Click Windows Based.

3. Click Run.

4. Once the download completes, click Run.

4. The Defaults work well for this. Click Install, and Next at any prompt during the installation process.

5. When you are asked for the registration key, enter 'cbfx' for the Customer Login or the Demo system; enter 'IFX' for the Institutional Login.

6. Make sure your account type is set appropriately to either Demo or Real.

7. Select the Language you'd like to view the Platform in.

8. Type your username and password (both are case sensitive), Click Ok in order to start the Trading Platform.

My dealing station is blank! How can I trade?

A: In the rare occasion where perhaps one of your configuration files was somehow corrupted, the best method to recovery is to attempt loading your settings from the server. In the case that this fails, simply resetting to default should take care of it, though you will most likely have to set up your workspaces again.

In order to load your settings from the server, click Settings -> Load from Server. If this does not restore your settings as you had them, and your platform is still messed up, then click on Settings -> Reset to Default. Both methods will bring up a confirmation window that will let you know that it will restart the platform (not your PC).